Subject: 18536346 - Broker Pay After Event - SE - Eminem - 20/02/2019 17:00 - buyer chasing partial refund
From: Ashwinee Latchayya <[email-masked]>
To: Hemant Chahar <[email-masked]>
Date: Mon, 11 Mar 2019 04:52:05 -0700 (MST)

Hi Hemant, 

Karan isn't here today and I'm unable to check with he got a red flag. The flag could be for other reasons as well. 

Please investigate & if tickets are incorrect - you can offer the 30%. 

Kind Regards, 
Ash 

From: "Hemant Chahar" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 9 March, 2019 12:47:33 
Subject: 18536346 - Broker Pay After Event - SE - Eminem - 20/02/2019 17:00 - buyer chasing partial refund 

Hi Ashwinee, 

With reference to TID: 18536346, Buyer called in complaining that he was promised 30% partial refund by previous agent for wrong section tickets and still he did not get the refund. 

As per case notes earlier buyer complained that he purchased tickets for venom package and were not seated in venom section, previous agent promised 30% partial refund and buyer accepted it. Previous agent got RED flag from quality team as the tickets were correct. 

Kindly check 

Thank you for your consideration. 

Kind Regards 
Hemant