Subject: Re: LID 364852145 - Empty MCB note
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Felipe FleuryGil <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>
Date: Mon, 11 Mar 2019 03:25:06 -0700 (MST)

Hi Brian, 

I've spoken to Tommasa about this and he explained to me the seller wasn't ready to listen to him and was insisting on talking to a manager. 

I've shared feedback with him in regards to this and has coached him. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Felipe FleuryGil" <[email-masked]> 
Sent: Monday, 11 March, 2019 15:28:05 
Subject: FW: LID 364852145 - Empty MCB note 

Hi Ashwinee, 

Could you please review this with Tommaso? He escalated to manager call back with a blank escalation. That’s very unhelpful to the agent who received his escalation. 

Kind regards, 

Brian 

From: Felipe FleuryGil 
Sent: Monday 11 March 2019 15:12 
To: Brian Sexton <[email-masked]> 
Subject: FW: LID 364852145 - Empty MCB note 

[ mailto:[email-masked] | @Brian Sexton ] 

Can you please advise the agent tommaso.nisi that once escalating a case to MCB, it`s essential that he informs the reason of the escalation, otherwise the agent who is going to call the customer has no idea what was the issue. 

Thanks, 

Felipe 

From: Melvin Eedel-Bloedt 
Sent: 09 March 2019 11:04 
To: Felipe FleuryGil < [ mailto:[email-masked] | [email-masked] ] > 
Subject: LID 364852145 - Empty MCB note 

Hi Felipe, 

Just wanted to flag this with you. 

    * Case was escalated with the below note. 
    * There is no other contact on the case at all 
    * Called the seller and all she said was that she does not even want to speak to us as our service earlier on was so bad, she then hung up the phone. So she clearly did not request a callback. 

Kind regards, 

Melvin