Subject: CSL Issue
From: Ashwinee Latchayya <[email-masked]>
To: Robert Cosgrove <[email-masked]>
Cc: Viraat <[email-masked]>, Breda Cremins <[email-masked]>
Date: Fri, 8 Mar 2019 08:37:17 -0700 (MST)

Hi Rob, 

We have agents facing issues with while wrapping up cases. 

The agents are unable to wrap up the cases and are getting the attached error. 

TID - 20731496 (Redirection query) 
TID - 20598434 (Normal face value query) 

Can this be looked into please. 

Kind Regards, 
Ashwinee