Subject: Fwd: 20631490 ; FAN SELLER; James ; 09/03/2019 18:45; GDPR case
From: Ashwinee Latchayya <[email-masked]>
To: Sidje Anne Ginette Ehua <[email-masked]>
Date: Fri, 8 Mar 2019 08:20:53 -0700 (MST)

Hi Ginette, 

This has been dealt with by another agent. 

Kind Regards, 
Ash 

From: "sidje" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 7 March, 2019 21:40:51 
Subject: 20631490 ; FAN SELLER; James ; 09/03/2019 18:45; GDPR case 

Hi Ash, 

Seller called complaining why his sale has been cancelled while he shipped the tix to the buyer. After investigating I found out that shipping label created on 28/02/19 but tix shipped on 07/03/19 so seller missed the MSBD. The case has been escalated to GDPR and they are following up the case. The case has been assigned to jill.huang and there is system note stating "You should only interact with this case if you have been instructed to deal with this escalation queue" 

Can you please advise ? 

Regards, 
Sidje