Subject: 17410955-Broker DE- Florence and the Machine-14/03/2019- Buyer is being refunded
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Karanjeet Singh <[email-masked]>
Date: Fri, 8 Mar 2019 03:50:30 -0700 (MST)

Hi, 

With reference to the above mentioned TID ; the buyer received an email stating we're refunding her. 
The tickets have been uploaded and there no note as of why we're refunding the buyer here. 

The payment method used was paypal and there is a note on the history ''PayPal Error Code : 10009, PayPal Error Description : Transaction refused''. 

Can payments look into this please. 

Kind Regards, 
Ash 

From: "Karanjeet Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 7 March, 2019 13:31:29 
Subject: 17410955-Broker DE- Florence and the Machine-14/03/2019- Buyer is being refunded 

Hi Ashwinee, 

With reference to TID: 17410955 the buyer is being refunded as there is a work item that says .Pal Error Code : 10009, PayPal Error Description : Transaction refused. but the buyer has never requested a refund or has never initiated a charge back. The tickets are already uploaded. The buyer is being refunded without any contact and reason. So could you please check with it and forward it to the relevant team so this could be looked at? 

Kind Regards, 
Karanjeet