Subject: 20524238 - Fan Seller - Maurizio Battista - 09/03/2019 21:00 - Email issues with tickets to be sent directly to mail
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Vijender Sharma <[email-masked]>, Mansi Chhabra <[email-masked]>
Date: Fri, 8 Mar 2019 03:02:39 -0700 (MST)

Hi Breda, 

Those tickets were sent to the buyer last night (email address - [email-masked]). 

Vijender called the buyer to confirm those were received and the buyer claims not having received the tickets and requested us to send the tickets under a different email address. 

Buyer's name: Patrizia Santini 
Buyer's email address: [email-masked] 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Breda Cremins" <[email-masked]> 
Cc: "tommaso nisi" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 6 March, 2019 22:37:27 
Subject: RE: 20524238 - Fan Seller - Maurizio Battista - 09/03/2019 21:00 - Email issues with tickets to be sent directly to mail 

Hi Breda, 

The email change did not work is CSR beta, could you please send the tickets to the buyer’s new email address via customer mail? 

Kind regards, 

Brian 

From: India Inbox 
Sent: Wednesday 6 March 2019 22:18 
To: Brian Sexton <[email-masked]> 
Cc: tommaso nisi <[email-masked]>; Ashwinee Latchayya <[email-masked]> 
Subject: Re: 20524238 - Fan Seller - Maurizio Battista - 09/03/2019 21:00 - Email issues with tickets to be sent directly to mail 

Hi Brian 

Can you help with this email change, if not please send me the tickets and I will forwadr them 

Kind regards 

Breda 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday 6 March 2019 16:41:01 
To: India Inbox 
Cc: tommaso nisi 
Subject: 20524238 - Fan Seller - Maurizio Battista - 09/03/2019 21:00 - Email issues with tickets to be sent directly to mail 

Hi Breda, 

With reference to the above TID ; the buyer requested an email change and this request was submitted however he claims that he didn't receive an verification link. 

The event is in 3 days. Could we either request the email change through CSR and/or perhaps download the tickets and forward them to the buyer by customermail please. 

Buyer's name: Patrizia Santini 

Buyer's email address: [ mailto:[email-masked] | [email-masked] ] 

Email change Row - 963 

Kind Regards, 

Ashwinee 

From: "tommaso nisi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 6 March, 2019 21:52:58 
Subject: 20524238 - Fan Seller - Maurizio Battista - 09/03/2019 21:00 - Email issues with tickets to be sent directly to mail 

Hi Ashwinee, 

regarding TID: 20524238, there is an issue in changing the email address and the event is 3 days away. 

Could we please send tickets already uploaded (Plan : e-ticket EUR Must ship by : 28/02/2019 22:59 Uploaded : 26/02/2019 00:46 Ticket Type : E Ticket) directly to buyer on the email address : 

[ mailto:[email-masked] | [email-masked] ] ? 

Thank you 

Tommaso