Subject: Re: 20417551 / Fan Seller - Billie Eilish View / 21/02/2019 / Seller claims to be paid
From: Ashwinee Latchayya <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Fri, 8 Mar 2019 02:18:20 -0700 (MST)

Hi Daniele, 

After my investigation, I'd say the seller won't be paid here. 

- Tickets were purchased on 14/02 
- MSBD - 15/02 
- Shipment failed issues on 16/02 - However the seller didn't report this issue 
- Shipment issue was resolved on the same day and an email was sent to the seller to send the tickets 
- Seller emailed us on the 18th informing there's no UPS pick up and can ship on 18 or 19 
- Seller should have shipped manually and provided us with a TN. We had no contact from the seller before 18th. 

Kind Regards, 
Ash 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 6 March, 2019 21:04:37 
Subject: 20417551 / Fan Seller - Billie Eilish View / 21/02/2019 / Seller claims to be paid 

Hi Ash, 

with reference to TID 20417551, Seller claims to be paid. 

Seller ship tickets after must ship by date due to UPS access point, and after cancellation order was confirmed. Tickets were delivered. 

Agent already escalate case to Payment Team and Buyer was refund. 

Agent removed the charges for the seller, and states: could you please send us TL approval to cspyament if seller needs to be paid. 

can you please check with Payment Team if Seller need to be paid? 

thank you, 

kind regards, 

Daniele Castiglioni