Subject: Re: 18098698 - Broker CZ - Paul Carrack - 02/03/2019 - RAG ( Danish language )
From: Ashwinee Latchayya <[email-masked]>
To: eduardo Filipe Fernanadez <[email-masked]>
Date: Thu, 7 Mar 2019 09:51:31 -0700 (MST)

Hi Ed, 

This has been escalated. 

Kind Regards, 
Ash 

From: "eduardo Filipe Fernanadez" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 6 March, 2019 21:46:24 
Subject: 18098698 - Broker CZ - Paul Carrack - 02/03/2019 - RAG ( Danish language ) 

HI Ashwinne ! 

In reference TID: 18098698, buyer emailed in Danish language apparently reporting a RAG case, i emailed buyer with " unsupported language blurb " and while trying to close the case i ended up escalating to TL with reason code " Buyer emailed using an unsupported language, i now pulled case and and the same case come with a note from system saying that i should follow the RAG process. 
In order to solve the case, can you please assign the case to a Danish agent so that the case can be solved? 

Kind regards, 
Eduardo.