Subject: 20749187 - Broker DE - Herbert Grönemeyer - 07/03/2019 - buyer refused our offer
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Keshav Khurana <[email-masked]>
Date: Thu, 7 Mar 2019 09:43:13 -0700 (MST)

Hi Breda, 

The above mentioned TID was replaced from 20735343. T he tickets were lost in transit and graham emailed the buyer offering downgraded replacement tickets. 

The buyer didn't accept the offer and those were replaced anyway. 

The buyer called us chasing a refund. We've tried to push back but in vain. 

Can this be looked into please. 

Kind Regards, 
Ash 

From: "Keshav Khurana" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 7 March, 2019 22:03:36 
Subject: 20749187 - Broker DE - Herbert Grönemeyer - 07/03/2019 - buyer refused our offer 

Hi Ashwinee, 

With reference to TID: 20749187 

buyer called and chasing refund. graham.byrne offered buyer 208 section which is downgrade plus 30 euro without buyer's approval. She refused this offer and was very angry with our services. please contact sub team 

Thanks 
Keshav