Subject: 20504896 ; FAN SELLER ; Besiktas vs Fenerbahce ; 25/02/2019 21:00; Payment Approval / CS Error
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: sidje <[email-masked]>
Date: Thu, 7 Mar 2019 07:55:02 -0700 (MST)

Hi, 

The seller of the above mentioned TID has been subbed and wrongly charged for providing non consecutive seats. After payments looked into the case, the charge was waved off. 

-The buyer purchased 3 tickets. 
- Delivery Plan : E-ticket TR-USD 
-The seller was unable to transfer all the 3 tickets as one of the attendee provided incorrect passolig details. 
- The seats were 26, 27 and 28. 
- While transferring one of the buyer had issues with the passolig and it turned out that it was that on seat 27. 

This was subbed and payment team waved off the charge after a TL approval and has left a note stating if we think that the seller should be paid - a TL's approval will be needed. 

If deem necessary, can you approve for the seller to be paid please. 

Kind Regards, 
Ashwinee 

From: "sidje" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 6 March, 2019 20:03:18 
Subject: 20504896 ; FAN SELLER ; Besiktas vs Fenerbahce ; 25/02/2019 21:00; CS error 

Hi Ash, 

Seller emailed chasing payment. Actually this case has been subbed as seller transfer non consecutive tix ( seat 26 and 28). Tix for this event needed to be sent via passolig card and one of the attendees here provided invalid passolig details. Seller transferred 2 out of 3 tix and contact us to request buyer to provide correct details for the third attendee. The case was then subbed since buyer complained about non consecutive seat whereas seller could provide tix seat 27 if the third buyer details were correct. The case was escalated to payment and seller charge was reversed but he did not receive his payment. Actually seller should be paid since it is our mistake. 

Can you please advise? 

Regards, 
Sidje