Subject: 20048264, Broker UK, Twenty One Pilots, 09/03/2019 19:00, Unable to locate order}
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Ekta VGG <[email-masked]>
Date: Thu, 7 Mar 2019 07:37:31 -0700 (MST)

Hi, 

The buyer of the above TID called us claiming she is unable to locate her order on her account ([email-masked]). 

Recently the buyer has requested an email change from [email-masked] to [email-masked]. 

The buyer claims having received the verification link and was able to log in to her account. However no account was found. 

Please find attached the screenshot. Can you take a look please. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 7 March, 2019 17:17:48 
Subject: {20048264, Broker UK, Twenty One Pilots, 09/03/2019 19:00, Unable to locate order} 

Hi Ashwinee, 

In regards to above TID, Buyer called up informing she is unable to locate the order under the account created with email address: [email-masked]. 

Found, she was using email- [email-masked] and requested us to change this email with new email,however It is showing done in Team India Queries Sheet and she is able to login to new account, but It is not showing any order. Kindly look into this matter. 

Kind Regards, 
Ekta