From: Ashwinee Latchayya <[email-masked]>
To: Christian <[email-masked]>
Date: Wed, 6 Mar 2019 06:14:11 -0700 (MST)

Hi Breda, 

With reference to the above TID 20014922 ; the agent wrongly investigated the case and transaction was moved to pending rep. Seller shipped after the MSBD - this needs to be moved to sub. The TS is still in transit we are hence unable to stop the seller's payment & move to sub. 

The buyer also needs to take a train to attend the event and would like to know whether he will be receiving new tickets or will be refunded. 

Could you please move this to sub and check with sub team whether we can find tickets for this buyer. 

Kind Regards, 
Ashwinee