Subject: FW: Second Final Test - India - Christian Sitele
From: Virat Joshi <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Wed, 6 Mar 2019 12:46:01 +0000

Hi Ash,

Christian is assigned to you and effective immediately , He needs to be available and removed from status training.

Kind regards,
Viraat

________________________________
From: Urvika Chaudhary <[email-masked]>
Sent: 06 March 2019 17:55
To: Virat Joshi
Subject: Fwd: Second Final Test - India - Christian Sitele

Hi Viraat,

Christian has passed the re-test. He can be assigned to a new team.

Please let me know if you need further assistance on this.

Urvika Chaudhary
Training Manager
________________________________
Live Salesman
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Brian Sexton" <[email-masked]>
To: "Jana Garbe" <[email-masked]>, "Robert Cosgrove" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>
Cc: "maiwenn gouthe" <[email-masked]>, "David Lee" <[email-masked]>
Sent: Wednesday, 6 March, 2019 17:48:24
Subject: RE: Second Final Test - India - Christian Sitele

Hi @Urvika Chaudhary<mailto:[email-masked]>,

Christian Sitele has passed their second assessment, well done, could you please review Scenario IV with them?

Kind regards,
Brian

From: Jana Garbe
Sent: Wednesday 6 March 2019 17:41
To: Robert Cosgrove <[email-masked]>; Brian Sexton <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]>
Subject: Second Final Test - India - Christian Sitele
Importance: High

Hi Brian,

Please see below the results for the second assessment for Christian.

Scenario II - Test

[Training - Final Test - Second Attempt]

-

06/03/19 10:30

Passed

100.00%

12m 19s

Scenario III - Test

[Training - Final Test - Second Attempt]

-

06/03/19 10:49

Passed

90.00%

17m

Scenario I - Test

[Training - Final Test - Second Attempt]

-

06/03/19 10:17

Passed

90.00%

25m 10s

Scenario IV - Test

[Training - Final Test - Second Attempt]

-

06/03/19 10:57

Not passed

30.00%

7m 40s

Inbound Phone Call I - Question

[Training - Final Test - Second Attempt]

-

06/03/19 11:21

Passed

100.00%

19m 50s

Inbound Phone Call II - Question

[Training - Final Test - Second Attempt]

-

06/03/19 11:36

Passed

80.00%

14m 13s

81.67%

  *   The agent needs to be coached on the RAG and “Age Restrictions” again – it would be great if Urvika could find the time to do this. In this scenario the buyer would not be due a refund as they did not acknowledge age restrictions in place.

Apart from that – well done!

Kind regards,

Jana Garbe
Training & Quality
[viagogo logo]