Subject: 20636623 - Primary seller - Manchester United vs Southampton Hospitality - 02/03/2019 15:00 -Buyer did not get tickets.
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Becho Davy Jaures <[email-masked]>
Date: Tue, 5 Mar 2019 03:34:17 -0700 (MST)

Hi, 

The above mentioned TID was flagged to India Inbox on Saturday a few hours before the event. 

The buyer claimed that he was being asked to provide a reference/membership number when he went to pick his tickets up at the collection point. 

We confirmed whether the buyer went to the correct collection point along with the email & proof of ID. 

The buyer claims he went to the collection point with the email confirmation & proof of ID. We've requested the buyer to provide us with a proof of such - but he had none. 

Can this be looked into please. 

Kind Regards, 
Ashwinee 

From: "Becho Davy Jaures" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 4 March, 2019 19:20:41 
Subject: 20636623 -Primary seller -Manchester United vs Southampton Hospitality -02/03/2019 15:00 -Buyer did not get tickets. 

Hi Ashwinee, 

With reference to TID:20636623. Buyer called saying that he did not get his tickets for the event. So he is asking for refund. 
Buyer said he has printed all the viagogo mail to show at the tickets point, but still he didn't get his tickets. 
Can you please contact the relevant team. 
Thank you for your consideration. 

Kind Regards, 
Becho