Subject: Fwd: 20470483 ; Fan Seller ; Elton John ; 08/06/2019 20:00 ; call record request
From: Ashwinee Latchayya <[email-masked]>
To: Mansi Chhabra <[email-masked]>
Date: Mon, 4 Mar 2019 10:13:58 -0700 (MST)

Hi Mansi. 

PFB. 

Kind Regards, 
Ash 

From: "India Inbox" <[email-masked]> 
To: "Alex Kuzau" <[email-masked]> 
Cc: "sidje" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Sent: Friday, 1 March, 2019 15:16:17 
Subject: Re: 20470483 ; Fan Seller ; Elton John ; 08/06/2019 20:00 ; call record request 

Hi Alex 

Do you have an update on this with your TL 

Kind regards 

Breda 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Thursday 28 February 2019 16:53:03 
To: India Inbox 
Cc: Sidje Anne Ginette Ehua 
Subject: 20470483 ; Fan Seller ; Elton John ; 08/06/2019 20:00 ; call record request 
Hi, 

With reference to the above TID ; the seller is unhappy and is disputing the charges claiming he wasn't provided with the correct information on the phone. 

Agent Alex Kuzau informed the seller we will be listening to the phone call and will get back to him. This was also flag to his TL. 

Can we check if there's any update here. 

Kind Regards, 
Ash 

From: "sidje" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 28 February, 2019 15:02:40 
Subject: 20470483 ; Fan Seller ; Elton John ; 08/06/2019 20:00 ; call record request 

Hi Ash, 

Seller emailed complaining about the amount he will be charged for not fulfilling his sale. Actually seller called on 18/02/19 regarding cancellation policy and has been advised that the minimum charge will be 30 eur per tix ( as per previous agent note). Seller is claiming that he has been informed that he will be charged only 30 eur per tix and that is the reason he did not confirm his sale. Seller does not agree with the amount charged and asking for the records of the call of 18/02/19. 
As per system note, the case has been flagged to request the record but there is still no update. 

Can you please contact the relevant department and request them to forward the record to seller and advise? 

Regards, 
Sidje