Subject: 20684824 - Ticket Network - Julio Iglesias - 14/03/2019 19:30 - Payment Escalation
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: eduardo Filipe Fernanadez <[email-masked]>
Date: Mon, 4 Mar 2019 08:55:56 -0700 (MST)

Hi, 

With reference to the above TID ; the buyer at first wanted to cancel this sale (buyer is eligible - tagged on CSL). 

The buyer has now changed his mind and would like to keep the tickets. 

This was escalated to payments 21 hours ago. Can we stop this escalation please. 

Kind Regards, 
Ashwinee 

From: "eduardo Filipe Fernanadez" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 4 March, 2019 21:09:02 
Subject: 20684824 - Power seller - Julio Iglesias - 14/03/2019 19:30 - Buyer gave up on canceling his tickets. 

Hi Ashwinee! 

In reference TID: 20684824, buyer called informing that don't to cancel his tickets anymore, as the transaction state still Pending Seller Payment, seems like the buyer was not refunded yet. 
In order to help buyer with his request, can you please check if its possible to give the tickets to buyer instead if the refund ? 

Kind regards, 
Eduardo.