Subject: 15696695 , Broker US , Elton John , 02/03/2019 , The buyer is demanding for a refund.
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Sarthak Joshi <[email-masked]>
Date: Sat, 2 Mar 2019 05:42:25 -0700 (MST)

Hi, 

With reference to the above TID ; the US Broker hasn't shipped the tickets and the MSBD was 27/02. The event is in 13 hours and buyer lives 5 hours away from the venue. 

The buyer is now chasing a refund. Can CSNY look into this please. 

Kind Regards, 
Ashwinee 

From: "Sarthak Joshi" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 2 March, 2019 18:06:11 
Subject: 15696695 , Broker US , Elton John , 02/03/2019 , The buyer is demanding for a refund. 

Hi Ash, 

In the above mentioned TID, the buyer called in asking for a refund as according to the buyer the event is 13 hours away and she needs 5 hours to reach the venue and there is no news regarding the tickets till now, cross checked the entire case history and found that the case has already been flagged to CSNY with no updates. The buyer has already been asked to wait by several agent and now the buyer only wants a refund as event if she gets the tickets now, she will not be able to make it to the event. 

Please provide further inputs in this case. 

Regards, 
Sarthak Joshi