Subject: Fwd: 20612974/ Broker US/ The Rolling Stones/ 04/06/2019: Escalation Note
From: Ashwinee Latchayya <[email-masked]>
To: Gillbrinne Zola Moke <[email-masked]>
Date: Sat, 2 Mar 2019 05:00:14 -0700 (MST)

Hi Gill, 

This is a US cancellation however the agent chose the wrong subject line. 

You can escalate again with the correct subject line - Can I cancel my purchase - US. 
For more help - check OLS. 

Kind Regards, 
Ash 

From: "Gillbrinne Zola Moke" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 1 March, 2019 22:00:40 
Subject: 20612974/ Broker US/ The Rolling Stones/ 04/06/2019: Escalation Note 

Hi Ash 

Agent garth.kruger escalated the case for full refund. 

As per the work item: the escalation team has requested to agent garth.kruger to review the case/ clarify your escalation- 

can you please inform garth.kruger about the same? 

Regards, 
gilbrinne