Subject: 20656497 -- Fan -- Joan Baez -- 01/03/2019 -- No section available on Viagogo.
From: "Christian Pabuma. Sitele" <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Sat, 2 Mar 2019 01:20:27 -0700 (MST)

Hi, 

The order was escalated to the payment for refund due to the wrong ticket provided by the seller as per the case notes. 

The buyer purchased: 
Event Name: Joan Baez 
Event Date: 1 March 2019 
Section: Stalls 
Row: B 

However, we can see that they have received: 
Event Name: Joan Baez 
Event Date: 1 March 2019 
Section: Grand Circle 
Row: B. 

Now the seller come and said the Section: Grand Circle does not exist on our website. That's the reason he had provided the Section Grand Circle. 

Can you please investigate on the case. 

Kind Regards. 
Sitele