Subject: 18726181 - Fan Seller -Professor Brian Cox - 01/03/2019 - Email bounce
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Keshav Khurana <[email-masked]>, nilarka <[email-masked]>
Date: Fri, 1 Mar 2019 09:47:09 -0700 (MST)

Hi Anurag, 

This is a case of email bounce whereby the tickets have been uploaded but NOT downloaded by the buyer and event is 3 hours away. 

Can we call the buyer here. 

Kind Regards, 
Ash 

From: "Keshav Khurana" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 1 March, 2019 22:13:28 
Subject: Re: 18726181 - Fan Seller -Professor Brian Cox - 01/03/2019 - Email bounce 

called buyer 4 times but no response please assign this case to night shift agent 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Keshav Khurana" <[email-masked]> 
Cc: "nilarka" <[email-masked]> 
Sent: Friday, 1 March, 2019 20:29:26 
Subject: 18726181 - Fan Seller -Professor Brian Cox - 01/03/2019 - Email bounce 

Hi Keshav, 

Can you take ownership of this case please. 

Kind Regards, 
Ash 

From: "nilarka" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 1 March, 2019 19:58:27 
Subject: 18726181 - Fan Seller -Professor Brian Cox - 01/03/2019 - Email bounce 

Dear Ashwinee, 

With respect to the following TID :18726181, Emails are bouncing from the buyers account and he has not downloaded the tickets as yet. Please assign to a calling agent 

Thanks and Regards 

Nilarka