Subject: 20560710 -Power Seller ticket network-Dave Matthews Band-17/05/2019 - Can you assign this case to a night agent
From: Ashwinee Latchayya <[email-masked]>
To: Charanjit Singh <[email-masked]>
Cc: Karanjeet Singh <[email-masked]>
Date: Fri, 1 Mar 2019 09:44:49 -0700 (MST)

Hi, 

The buyer has been requested to provide proof several times by email but there was no answer. 

Can we get a night shift agent to call the buyer to request the same. 

Kind Regards, 
Ash 

From: "Karanjeet Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 1 March, 2019 13:26:20 
Subject: 20560710-Power Seller ticket network-Dave Matthews Band-17/05/2019- Can you assign this case to a night agent 

Hi Ashwinee, 

With reference to TID: 20560710 the buyer was requested a proof by an agent, as the buyer states that he was charged thrice for the same transaction. I also requested a proof but the buyer did not responded. Can not call the buyer due to the different timezone. There is also a banner that buyer is eligible for refund. So can you please assign this case to a night agent so that the buyer can be called and asked that whether the problem is solved or do you have a proof for the same. 

Kind Regards, 
Karanjeet