Subject: Fwd: 20610208 - Fan Seller - Arctic Monkeys - 01/03/2019 19:00 - Proof of purchase requested
From: Ashwinee Latchayya <[email-masked]>
To: eduardo Filipe Fernanadez <[email-masked]>
Date: Fri, 1 Mar 2019 03:41:40 -0700 (MST)

Hi Ed, 

This has been resolved by E-ticket management. 

Kind Regards, 
Ash 

From: "eduardo Filipe Fernanadez" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 28 February, 2019 19:22:26 
Subject: 20610208 - Fan Seller - Arctic Monkeys - 01/03/2019 19:00 - Proof of purchase requested 

Hi Ashwinee! 

In reference TID: Seller has provided proof of purchase as requested, however the proof of purchase is a confirmation email of purchase made through viagogo, the case notes are informing that there is Broker and this same fan seller selling the same tickets but to a different person, seems like the fan seller bought the tickets using an account and sold them using a different one. 

In order to solve the situation, can you please help here? 

Kind regards, 
Eduardo