From: Ashwinee Latchayya <[email-masked]>
To: Christian <[email-masked]>
Date: Fri, 1 Mar 2019 01:56:32 -0700 (MST)

You cannot use the email confirmation to gain entry to the venue. Each ticket contain a barcode which is scanned at the entry which will get you access to the venue. 

Your tickets were shipped in September 2018. 

We are sorry to hear that you are unable to locate your tickets. Unfortunately we are no longer able to investigate this with UPS, as any concerns regarding the delivery of your tickets must be raised within 3 months of the delivery date. This is because after this time, the shipment information is no longer available. 

If you do not know who signed for your tickets, we suggest you check with your neighbours, or if they were delivered to an office, your post room or reception. Please note that if there was no one available for delivery at the address, but the location has a seemingly secure mailbox, some carriers may deliver to that mailbox.