Subject: 19683596 / Fan Seller / Napoli vs Juventus / 03/03/2019 20:30 / Buyer is chasing tickets
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Wamiq Ahmad <[email-masked]>
Date: Thu, 28 Feb 2019 10:03:02 -0700 (MST)

Hi, 

With reference to the above TID ; the buyer was sent a survey to confirm if he has a Napoli membership card, that needed to be completed no later than 27/02/2019 - 11am CET. The buyer informed the agent Ben Mulqueen who he spoke previously that he has codice fiscale (Italian ID), after that another agent Massimo escalated the case to payments team for refund to buyer as the survey was not answered. 

I see a note stating that the Escalation was closed. Can we confirm if the buyer will be getting the tickets here please. The DP shows shipped but with no tracking number. 

If so, can the TS be changed. 

Kind Regards, 
Ashwinee 

From: "Wamiq Ahmad" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 28 February, 2019 16:58:47 
Subject: 19683596 / Fan Seller / Napoli vs Juventus / 03/03/2019 20:30 / Buyer is chasing tickets 

Hi Ash, 

In regards to the above mentioned TID, the buyer was sent the survey to confirm if he has a Napoli membership card, that needed to be completed no later than 27/02/2019 - 11am CET. The buyer informed the agent ben.mulqueen who he spoke previously that he has codice fiscale (Italian ID), after that another agent Massimo.Marigliano escalated the case to payments team for refund to buyer as the survey was not answered. 

Now ben.mulqueen has requested the payments team not to process refund and ignore any request for payment to the buyer as the buyer is eligible for attending the match. Can you please check with the team and get this confirmed to the buyer whether he will receive the tickets or the refund back. 

Regards, 
Wamiq