Subject: 20244188 / Broker US/ STS9 3 Day Ticket / 15/02/2019: Partial refund
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Gillbrinne Zola Moke <[email-masked]>
Date: Thu, 28 Feb 2019 09:25:12 -0700 (MST)

Hi, 

The above mentioned TID is a 3-day event and the Broker provided 1 day ticket instead of 3. 

Lincoln Ferreira offered the buyer to keep the ticket with a partial refund of 40% on the day of the event. The buyer has emailed wanting 2/3 refund and this was flagged to CSNY by agent Amanda Francozzo. 

The buyer is now claiming he hasn't any new or refund. 

Can CSNY look into this please. 

Kind Regards, 
Ash 

From: "Gillbrinne Zola Moke" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 28 February, 2019 14:11:03 
Subject: 20244188/ Broker US/ STS9 3 Day Ticket/ 15/02/2019: Partial refund 

Hi Ash 

Buyer received 1 day ticket for 3 days purchased. 

As per the work item the buyer was offered 40% to keep the tickets and he accepted but until no refund has made. 

buyer emailed chasing for partial refund. 

Can you please contact CSNY and inform them about the same? 

Regards, 
Gilbrinne