Subject: 20618706 - Broker US - Philadelphia Flower Show -05/03/2019- Assign it to a night agent.
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Karanjeet Singh <[email-masked]>
Date: Thu, 28 Feb 2019 09:18:05 -0700 (MST)

Hi Anurag, 

The buyer claims that tickets are incorrect. After investigating, we can confirm the buyer can attend the event between the date written on the ticket. 

Please find the link confirming the same - https://www.showclix.com/event/philadelphia-flower-show-2019frugntgy 

Can we get a night shift agent to call the buyer & explain this. 

Kind Regards, 
Ash 

From: "Karanjeet Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 28 February, 2019 14:29:42 
Subject: 20618706-Broker US-Philadelphia Flower Show -05/03/2019- Assign it to a night agent. 

Hi Ashwinee, 

With reference to TID: 20618706 the buyer wants to know whether the tickets are correct or not as he purchased the tickets for the date -05/03/2019 and has got the tickets for -02/03/2019 till 10/03/2019 I have already informed the buyer that the tickets are correct. Still can you please assign this case to a night agent so that he can call the buyer and explain that why the tickets are correct as the buyer also needs to know that the tickets that he has got are only valid for one day between these dates. The link that says the same is mentioned below: 

https://www.showclix.com/event/philadelphia-flower-show-2019frugntgy 

So could you please check with it an assign a night agent for the same? 

Kind Regards, 
Karanjeet