Subject: 20155033 - Broker BR - Shawn Mendes - 03/12/2019 18:30 - Jeunesse Arena (Rio Olympic Arena), Rio de Janeiro, BR - Wrong Ticket
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: eduardo Filipe Fernanadez <[email-masked]>
Date: Wed, 27 Feb 2019 09:52:34 -0700 (MST)

Hi, 

With reference to the above TID ; the buyer claims to have received incorrect ticket here. 

The seller listed as paper tickets and the buyer has received printed E-ticket and the ticket doesn't seem to be of good quality either (missing barcode & number at the bottom). 

The ticket provided to the buyer is Cadeira level 3 (upper tier) and the ticket purchased is Cadeira central. 

Can SS team look into this if deem necessary or should we just follow the wrong ticket procedure & then request original PDF if the buyer agrees to keep the wrong ticket received. 

Kind Regards, 
Ashwinee 

From: "eduardo Filipe Fernanadez" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 27 February, 2019 21:33:00 
Subject: 20155033 - Broker BR - Shawn Mendes - 03/12/2019 18:30 - Jeunesse Arena (Rio Olympic Arena), Rio de Janeiro, BR - Buyer emailed stating he received different wrong section. 

Hi Ashwinee! 

In reference TID: 20155033 , Buyer emailed stating she received wrong section tickets and provided a proof, while checking the proof i could see that the tickets are really for an incorrect section, by the way the proof that buyer sent to us is a real E-ticket and seller listed and sent the tickets as paper tickets, in order to know if the Buyer is lying or not, can you please contact broker BR so that she can provide the correct tickets or proof that she sent correct tickets ? 

Kind regards, 
Eduardo.