Subject: 19844275 ; FAN SELLER ; Blackpink ; 23/02/2019 ; Rag case
From: Ashwinee Latchayya <[email-masked]>
To: sidje <[email-masked]>
Date: Wed, 27 Feb 2019 09:07:14 -0700 (MST)

Hi, 

Please escalate to refund the buyer (as advised by Brian). 

Kind Regards, 
Ash 

From: "sidje" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 27 February, 2019 16:33:41 
Subject: 19844275; FAN SELLER; Blackpink ; 23/02/2019 18:00; Rag case 

Hi Ash, 

This is case where one of the tix received by buyer was duplicated but he could access after arguing. Buyer emailed to complain about the issue faced at the venue but did not request refund. The agent working treated buyer's query as a feedback not as a RAG and did not escalated the case to payment. The case opened from seller side with a not stating " Can you please deal with this case" but there is no pending query. 

Can you please advise what to do in this case? 

Regards, 
Sidje