Subject: Re: 18950442 - Broker US - Michael Bublé- 17/02/2019 -- Buyer chasing refund
From: Shaquela Shepherd <[email-masked]>
To: Brian Sexton <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>, Nilarka Prasanna Das <[email-masked]>
Date: Wed, 27 Feb 2019 15:12:25 +0000

Hi Brian,

Please refund the buyer and charge the seller.

Kind regards,

Shaquela

Seller Support, Viagogo Inc

[email-masked]

________________________________
From: Brian Sexton
Sent: Wednesday, February 27, 2019 9:28 AM
To: CS.NewYork
Cc: Ashwinee Latchayya; Nilarka Prasanna Das
Subject: FW: 18950442 - Broker US - Michael Bublé- 17/02/2019 -- Buyer chasing refund

Hi,

Could someone please confirm if we can refund this buyer, the seller did not ship the tickets and now the event is over.

Kind regards,

Brian

From: Ashwinee Latchayya <[email-masked]>
Sent: Wednesday 27 February 2019 19:50
To: India Inbox <[email-masked]>
Cc: nilarka <[email-masked]>
Subject: 18950442 - Broker US - Michael Bublé- 17/02/2019 -- Buyer chasing refund

Hi,

With reference to the above TID ; Mario Gusman emailed the buyer asking how the event went.

According to the case history, the seller has not shipped the tickets and Jacklyn has also requested an update from the seller prior to the event however, the seller didn't respond.

Can CSNY look into this please.

Kind Regards,

Ashwinee

________________________________

From: "nilarka" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 27 February, 2019 16:22:14
Subject: 18950442 -Broker US -: Michael Bublé- 17/02/2019 -- Buyer chasing refund

Dear Ashwinee,

With reference to TID:18950442 ,  buyer is chasing refund as he did not receive tickets for the event

Thanks and Regards

Nilarka