Subject: Re: 20496250 - Ticket Network - NCAA Wrestling Championships - 23/03/2019 - Wrong tickets.
From: Lincoln Ferreira <[email-masked]>
To: India Inbox <[email-masked]>, CS.NewYork <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Om Prakesh Singh <[email-masked]>, Ashwinee Latchayya <[email-masked]>, Brian Sexton <[email-masked]>
Date: Tue, 26 Feb 2019 21:46:16 +0000

Hi @On-call Data Management<mailto:[email-masked]>,

The seller listed tickets for 10 AM but we sold for 7 PM (please see screenshot below), can you please check for mapping errors? Thanks!

Hi @Breda,

Please offer the buyer a partial refund to keep the tickets, up to 50% if need be. Let us know of the decision.

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]
(415) 429-1056 Ext. 4646

________________________________
From: India Inbox
Sent: Tuesday, February 26, 2019 7:08:39 AM
To: CS.NewYork
Cc: Om Prakesh Singh; Ashwinee Latchayya; Brian Sexton
Subject: Re: 20496250 - Ticket Network - NCAA Wrestling Championships - 23/03/2019 - Wrong tickets.

Hi Team

Buyer purchased tickets for 19.00 show and has received paper tickets for the 11.00.

Can we hceck if seller can provide for the 19.00 show?

Kind regards

Breda

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: Tuesday 26 February 2019 07:33:13
To: India Inbox
Cc: Om Prakesh Singh
Subject: 20496250 - Ticket Network - NCAA Wrestling Championships - 23/03/2019 - Wrong tickets.

Hi,

With reference to the above TID; the buyer has purchased tickets for 19.00 am and has received for a different session at 11.00 am.

Can CSNY look into this please.

Kind Regards,
Ashwinee

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From: "Om Prakesh Singh" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Sent: Monday, 25 February, 2019 17:35:47
Subject: 20496250 - Ticket Network - NCAA Wrestling Championships -  23/03/2019 - Wrong tickets.

Hi Ashwinee,

Buyer has received the wrong tickets.These tickets are for session 5(11am) instead of session 6(7pm) .
Could you please check with the ss team if seller can provide the correct tickets or shall i offer partial refund to the buyer?

--
Regards
Om Prakesh Singh