Subject: Re: 20379163 - Tim Minchin - 15/03/2019 19:00 (Local) - Canberra - fan seller - AU Tix returned to sender.
From: Ashwinee Latchayya <[email-masked]>
To: Charanjit Singh <[email-masked]>
Cc: nilarka <[email-masked]>, Bailey Ho <[email-masked]>
Date: Tue, 26 Feb 2019 04:34:40 -0700 (MST)

Hi Charanjit, 

I've shared feedback with Nilarka and has coached him in terms of when to and not to Escalate to SI. 

Kind Regards, 
Ash 

From: "Charanjit Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]>, "nilarka" <[email-masked]> 
Cc: "Bailey Ho" <[email-masked]> 
Sent: Tuesday, 26 February, 2019 01:10:12 
Subject: Re: 20379163 - Tim Minchin - 15/03/2019 19:00 (Local) - Canberra - fan seller - AU Tix returned to sender. 

Hi Ashwinee, 

Can you please ask Nilarka to forward buyer's correct DA to fan seller? 

As seller was fan seller and tickets were returned to them, there was no need to escalate it. 

@Bailey - Thanks for highlighting it. 

Thanks & Regards, 
Charanjit 

From: "Bailey Ho" <[email-masked]> 
To: "Charanjit Singh" <[email-masked]> 
Sent: Monday, 25 February, 2019 09:53:41 
Subject: Fw: 20379163 - Tim Minchin - 15/03/2019 19:00 (Local) - Canberra - fan seller - AU Tix returned to sender. 

Hi Charanjit, 

Kindly for your reference, can this be addressed with agent nilarka.das please , thanks. 

Best Regards, 

Bailey Ho 

CSAPAC Customer Facing Team Lead 
Team Leader : Jessie Tang 

From: Peishan Cheng 
Sent: 25 February 2019 11:27 
To: Bailey Ho 
Subject: 20379163 - Tim Minchin - 15/03/2019 19:00 (Local) - Canberra - fan seller - AU Tix returned to sender. 

Hi, Bailey, 

Tix returned to fan seller and buyer updated the correct DA so that Agent nilarka.das escalated the case to SI. 

As seller is fan seller, agent only need to forward the correct DA to seller for resend, no need to escalate. 

Would you please help to inform the agent? Thanks. 

Best regards, 

Peishan