Subject: Re: 19964601 - Broker TP - Porto vs Roma - Round of 16 - Champions League 2018-19 - 06/03/2019 - Buyer account Inactive
From: Ashwinee Latchayya <[email-masked]>
To: Nathan <[email-masked]>
Date: Mon, 25 Feb 2019 03:41:20 -0700 (MST)

Hi, 

I'm not sure what you mean by 'he got his account inactive'. If the buyer is unable to connect to his account if he forgot his password/email address - you can follow the normal account recovering process. 

Also, please send me the case ID. 

Kind Regards, 
Ash 

From: "Nathan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 24 February, 2019 19:14:05 
Subject: 19964601 - Broker TP - Porto vs Roma - Round of 16 - Champions League 2018-19 - 06/03/2019 - Buyer account Inactive 

Hi Ashwinee, 

I'd like to bring your attention at the above TID, Buyer is contacting us through customer mail actually he is unable to access his accountr wanted to update his LDA, while his account got inactive. 
Can you please check on that with the relevant team? Thanks! 

Kind regards, 
Nathan