Subject: 15504085 - fan seller - Art Garfunkel - 12/04/2019 - PoP
From: Ashwinee Latchayya <[email-masked]>
To: Laura McWey <[email-masked]>
Cc: Brian Sexton <[email-masked]>, Nathan <[email-masked]>
Date: Fri, 22 Feb 2019 23:41:22 -0700 (MST)

Hi Laura, 

15504085 is actually a case ID where which the customer was requested to provide us with seat information. 

The tickets were purchased from us under TID 19053000 which is under CMA. Compliance team is working on the case where the tickets were purchased. 

The buyer was trying to list tickets and hence the listing was rejected. The buyer has now relisted the tickets - no action is needed as this has been dealt with. 

Kind Regards, 
Ashwinee 

From: "Nathan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 22 February, 2019 21:53:53 
Subject: Re: 15504085 - fan seller - Art Garfunkel - 12/04/2019 - PoP 

Hi ashwine! 

Called buyer account holder denied to provide their proof of purchase, informed us that the proof was already provided to agent Laura McWey and she an not provide any other. Buyer added saying that they can not keep the tickets because there is not any seats location details on the order placed so that they can not find this tickets genuine will keep if these informations are provided, verified under the original TID: 19053000 buyer is dealing with CMA dep. 

Kindly highly buyer contacted the agent under case ID: 15504085 not TID. Original TID: 19053000, agent laura can still review this under case ID:15504085 finding the accurate emails intaracted activating their listing which got deleted as they wished not to use. 

Kind regards, 
Nathan 

From: "Laura McWey" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Nathan" <[email-masked]> 
Sent: Friday, 22 February, 2019 20:49:14 
Subject: Re: 15504085 - fan seller - Art Garfunkel - 12/04/2019 - PoP 

Thanks for informing me. I cannot find any contact from me on this listing or order- please inform seller to upload screenshot of purchase order as PoP to get listing activated as needed. 

Thanks, 

Laura McWey 

From: Brian Sexton 
Sent: Friday 22 February 2019 14:18:11 
To: Laura McWey 
Cc: Ashwinee Latchayya; Nathan 
Subject: FW: 15504085 - fan seller - Art Garfunkel - 12/04/2019 - PoP 

Hi Laura, 

You had been requesting proof of purchase from this buyer, but they have actually purchased the tickets from us under TID 19053000, could you please take a look? 

Kind regards, 

Brian 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Friday 22 February 2019 17:10 
To: India Inbox <[email-masked]> 
Cc: Nathan <[email-masked]> 
Subject: 15504085 - fan seller - Art Garfunkel - 12/04/2019 - PoP 

Hi, 

With reference to the above Case ID ; Laura McWey has requested proof of purchase from this buyer who has been trying to list her tickets. 

Can we inform Laura that the tickets were purchased from us under TID - 19053000 please. 

Kind Regards, 

Ashwinee 

From: "Nathan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 19 February, 2019 19:08:28 
Subject: 15504085 - fan seller - Art Garfunkel - 12/04/2019 - Buyer turned seller 

Hi Ashwinee, 

I'd like to bring your attention to the above case ID, Buyer created new listing was rejected while agent Laura McWey asked seller to confirm if the tickets purchased was from us, buyer turned seller confirmed the tickets bought was from Viagogo. 

Can you Please check this with the agent informing about the tickets purchased that buyer created new listing was from us, buyer original transaction 19053000. 

Kind regards, 

Nathan