Subject: 19370484 / Broker IL / X Factor Live Tour 2019 / 17/02/2019 14:00 / Payment Issues
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Wamiq Ahmad <[email-masked]>
Date: Fri, 22 Feb 2019 07:06:48 -0700 (MST)

Hi, 

With reference to the above TID ; the seller contacted us 3 days before the event informing the tickets previously uploaded won't be valid because due to a production change, the seats have been moved. The seller emailed us along with the new tickets. 

Rachel Corcoran emailed the seller informing we've deleted the E-tickets and requested the seller to upload the new E-tickets himself. The buyer was also emailed informing the tickets will not be valid. The download link was sent to the buyer after the event - which means the ticket was uploaded after the event. 

The buyer is now chasing a refund. Can you approve this escalation as a CS Error for the buyer to be refunded & perhaps also pay the seller as the seller provided the correct E-tickets 3 days before the event. 

Kind Regards, 
Ashwinee 

From: "Wamiq Ahmad" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 22 February, 2019 16:46:55 
Subject: 19370484 / Broker IL / X Factor Live Tour 2019 / 17/02/2019 14:00 / Buyer received the download link after the event 

Hi Ash, 

In regards to the above mentioned TID, the seller has provided the correct tickets to us 14/02/19 but the buyer was provided the download link 18/02/19 (after the event). Can you please get this checked and request the team to take further actions as required. 

Regards, 
Wamiq