Subject: Re: 20349690 - Broker AU - Eminem - 24/02/2019 17:00 - Unable to verify account
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Yash Sharma <[email-masked]>
Date: Fri, 22 Feb 2019 05:37:53 -0700 (MST)

Thank you Brian. 

Yash will be confirming if those have been received. 

Kind Regards, 
Ash 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Yash Sharma" <[email-masked]> 
Sent: Friday, 22 February, 2019 18:01:57 
Subject: RE: 20349690 - Broker AU - Eminem - 24/02/2019 17:00 - Unable to verify account 

Hi, 

I have sent the e-tickets to the buyer’s new email address. 

Kind regards, 

Brian 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Friday 22 February 2019 15:31 
To: India Inbox <[email-masked]> 
Cc: Yash Sharma <[email-masked]> 
Subject: 20349690 - Broker AU - Eminem - 24/02/2019 17:00 - Unable to verify account 
Importance: High 

Hi, 

The buyer requested an email change and the verification link was sent. 

The buyer confirmed he received the verification link on his new email address and once he clicked on the link - they buyer was asked to log in. 

The buyer unfortunately doesn't remember the password. We've requested the buyer to reset the password however, the system requested the buyer to enter the email address used when purchasing the tickets (note - the buyer doesn't have access to that email address - hence requested an email change). How do we go about here ? 

Also, since the event is in 2 days, can the tickets be downloaded and sent to the buyer's new email address below please. 

Buyer's name: Wayne Baker 

Buyer's email address: [ mailto:[email-masked] | [email-masked] ] 

Kind Regards, 

Ashwinee 

From: "Yash Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 22 February, 2019 12:47:56 
Subject: 20349690 - Broker AU - Eminem - 24/02/2019 17:00 - Unable to verify account 

Hi Ash 

The buyer here is unable to verify the email address through the verification link sent when we tried to update the email address. 

When the buyer clicks on the verification link, they were asked to log in. As the buyer does not remember the password, they were not able to log in. 

I advised them to reset the password, but since the old email address is invalid, there is no point entering the old email address to reset the password and the buyer did not receive any email to reset the password when they entered new email address " [ mailto:[email-masked] | [email-masked] ] ". 

Now since the event is just two days away, buyer wants to receive directly. Can we look into this what's the issue and also send the tickets directly via customer mail to " [ mailto:[email-masked] | [email-masked] ] ". 

Kind regards 
Yash