Subject: EID: 3288958 - Broker US - Casting Crowns - 16/03/2019 - US ; Incorrect Venue
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Om Prakesh Singh <[email-masked]>
Date: Fri, 22 Feb 2019 03:45:26 -0700 (MST)

Hi, 

With reference to the above EID ; the buyer claims that the venue is incorrect. 
After further investigation, we've found out that the venue on our website is indeed incorrect. The event is taking place in KY and not CA. 
Can the information below be forwarded to EDM Please. 

Transaction/ Listing number :19244118 / 285307424 
Event ID: 3288958 
Event Name: Casting Crowns 
Event Date: 16/03/2019 
Geography: Complex, Glendale, US 
Username: Vivian Maxwell 

What needs to be done: Buyer said venue is wrong on tickets.She purchased the tickets for the venue complex, Glendale, US but event is in Corbin, KY. Checked official website and found that event is in Corbin, KY and this event is listed thrice on viagogo website for the same date and time. 

Link as proof:1) https://castingcrowns.com/tour/ 

2) thecorbinarena.com 

3) https://www1.ticketmaster.com/casting-crowns-corbin-kentucky-03-16-2019/event/16005568A5CC1E14 

Link to viagogo page:https://www.viagogo.com/ww/Concert-Tickets/Other-Concerts/Casting-Crowns-Tickets 

Kind Regards, 
Ashwinee 

From: "Om Prakesh Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 22 February, 2019 15:48:38 
Subject: EID:3288958 - Broker US - Casting Crowns - 16/03/2019 - Venue is wrong 

Hi Ashwinee, 

• Transaction/ Listing number :19244118 / 285307424 

• Event ID:3288958 

• Event Name: Casting Crowns 

• Event Date: 16/03/2019 

• Geography: Complex, Glendale, US 

• Username: Vivian Maxwell 

• What needs to be done: Buyer said venue is wrong on tickets.She purchased the tickets for the venue complex, Glendale, US but event is in Corbin, KY. Checked official website and found that event is in Corbin, KY and this event is listed thrice on viagogo website for the same date and time. 

• Link as proof:1) https://castingcrowns.com/tour/ 

2) thecorbinarena.com 

3) https://www1.ticketmaster.com/casting-crowns-corbin-kentucky-03-16-2019/event/16005568A5CC1E14 

• Link to viagogo page:https://www.viagogo.com/ww/Concert-Tickets/Other-Concerts/Casting-Crowns-Tickets 

Can you please forward this to the EDM team ? 

-- 
Regards 
Om Prakesh Singh