Subject: 20492216 - Broker US - James Bay - 31/03/2019 - wrong tickets
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Hemant Chahar <[email-masked]>
Date: Fri, 22 Feb 2019 03:28:09 -0700 (MST)

Hi, 

With reference to the above TID ; the buyer claims to have received incorrect tickets. 

This order was subbed from 20258612 to 20492216. According to the case history, Shane Oshea subbed this order mentioning this was 'Subbed like for like'. 

After further investigation, we've found out that the initial order was for 'standing only tickets' and after being subbed the buyer received tickets in the GA section but seated ones. 

The buyer doesn't want those tickets. The buyer wants the tickets he ordered for that is GA - standing ticket. 

Both the Broker are US here and it looks like this was an oversight from Sub Team. 

Can this be looked into please. 

Kind Regards, 
Ashwinee 

From: "Hemant Chahar" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 22 February, 2019 13:11:32 
Subject: 20492216 - Broker US - James Bay - 31/03/2019 - wrong tickets 

Hi Ashwinee, 

With reference to TID: 20492216, buyer emailed complaining that he purchased tickets for section 'floor standing' and received tickets for 'floor seated'. 

I am unable to determine if tickets are correct. 

Kindly check. 

Thank you for your consideration. 

Kind Regards 
Hemant