Subject: 20505935 - Broker UK - Brit Awards 2019 - 20/02/2019 - LMS Enquiry
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Mujinga Kayitula Solange <[email-masked]>
Date: Fri, 22 Feb 2019 01:40:53 -0700 (MST)

Hi, 

In regards to the above TID ; the buyer is chasing a refund. 

The buyer was emailed with the pick up details at 17.25 and was provided with a time slot for in order to collect the ticket (17.00 - 19.00). 

The buyer lives far from the pick up location and called us in regards to this issue. One of our agent advised the buyer to get someone else to pick the tickets up. 

The buyer claims to have arranged for a staff working at the hotel to pick the tickets up. The buyer claims that the pick up location was closed before 7pm and hence was unable to do so. 

She also claims we've rearranged for her to pick the tickets up at Costa Rica but nobody showed up. 

Can we contact LMS team here to find out what time the pick up point was closed. 

Address: 
The Shop/Observatory Suite - InterContinental London - The O2, 1 Waterview Dr 
London 
SE10 0TW 

Kind Regards, 
Ashwinee 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 21 February, 2019 18:37:54 
Subject: 20505935 - Broker UK - Brit Awards 2019 - 20/02/2019 - Buyer did not received tickets 

Hi Ashwinee, 

With reference to above TID, Buyer is complained: 

- She was given an email at 17:25 that the tickets were to be collected between 17:00-19:00 
- She called Viagogo and was advised by the agent to ask for someone at the Intercontinental Front Desk to get the ticket from The Shop Suite. A member of the Hotel Staff kindly offered to do this and the Viagogo representatives has left the room and locked up at 6:50 
- She was called by a women from Viagogo and they had made arrangements to collect the Tickets at the Costa coffee at the O2 but no showed off 
- Buyer requested to be refund 

Could you forward to LMS to confirm whether the buyer reveived tickets or not? 

Kind Regads, 
Sarah