Subject: 20003873 , Fan seller, Wales vs England - Guinness Six Nations 2019, 23/02/2019 16:45, Lawyer's contact}
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Ekta VGG <[email-masked]>
Date: Thu, 21 Feb 2019 23:28:00 -0700 (MST)

Hi, 

With reference to the above TID ; the seller couldn't fulfil and there were no exact match. The buyer was really unhappy as we didn't provide her with a replacement ticket and we now have a contact from the buyer's solicitor. 

If deem necessary, can this be flagged to ECC. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 19 February, 2019 17:41:27 
Subject: {20003873, Fan seller, Wales vs England - Guinness Six Nations 2019, 23/02/2019 16:45, Lawyer's contact} 

Hi Ash, 

In regards to above TID, Can you contact ECC team, buyer's solicitor emailed asking why the buyer was not given any replacement tickets as there are still 200 tickets available on site and asking explanation why It got cancelled. Buyer had already booked Hotel and paid for parking and she was told no compensation would be honoured. They are still seeking remedy for alternative tickets. They are asking for a copy of viagogo terms and conditions and complaints procedure. 

Kind Regards, 
Ekta