Subject: Re: 3527263 , Ticketnetwork , Toby Keith, 23/08/2019 19:00, US, EDM
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Ekta VGG <[email-masked]>
Date: Thu, 21 Feb 2019 22:25:04 -0700 (MST)

Hi, 

With reference to the above TID ; this has been tagged as 'Does Not Exist' by EDM , however no email has been sent to inform the buyer of the same. 

How do you suggest we proceed here. Can we escalate this to refund the buyer here or will EDM action on this. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 19 February, 2019 15:49:10 
Subject: Fwd: 3527263 , Ticketnetwork , Toby Keith, 23/08/2019 19:00, US, EDM 

Hi Ash, 

In regards to above TID, now this event is marked as "Does not Exist" however, there is no information has been sent to the buyer yet, So do I need to escalate this to Payment team for full refund to buyer under "EDM error". Kindly suggest. 

Kind regards, 
Ekta 

From: "Nikolas Su" <[email-masked]> 
To: "Brian Sexton" <[email-masked]>, "On-call Data Management" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Ekta VGG" <[email-masked]> 
Sent: Tuesday, 19 February, 2019 09:57:00 
Subject: RE: 3527263 , Ticketnetwork , Toby Keith, 23/08/2019 19:00, US, EDM 

Hi Brian, 

Thanks for your mail. After checking, the event indeed does not exist. 

EDM has deactivated the event and tagged it as does not exist. 

Cheers, 

Nikolas Su 

EDM Associate 

Team Leader: Felix Descamps 

Skype: [ mailto:[email-masked] | [email-masked] ] 

From: Brian Sexton 
Sent: 18 February 2019 15:42 
To: On-call Data Management <[email-masked]> 
Cc: Ashwinee Latchayya <[email-masked]>; Ekta VGG <[email-masked]> 
Subject: FW: 3527263 , Ticketnetwork , Toby Keith, 23/08/2019 19:00, US, EDM 

Hi, 

Could someone please confirm if this event is taking place? 

Kind regards, 

Brian 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday 18 February 2019 15:42 
To: India Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ekta VGG < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 3527263 , Ticketnetwork , Toby Keith, 23/08/2019 19:00, US, EDM 

Hi, 

With reference to the above TID ; the buyer claims that there's no event taking place on August 23rd at the EnCana centre in BC. 

After further investigation, we've found out that there is indeed no event taking place on the 23rd of August at the EnCana but on the 3rd of August. 

Can we share the information below to EDM team please. 

• Transaction/ Listing number: 20440556 / 348223534 

• Event ID: 3527263 

• Event Name: Toby Keith 

• Event Date: 23/08/2019 19:00 

• Geography: US 

• Username: [ mailto:[email-masked] | [email-masked] ] 

• What needs to be done:This event date 23/08/2019 does not exist, actually this event is taking place on 03/08/2019 at this venue (EnCana Events Centre, Dawson Creek, BC), So can this be rectified 

• Link as proof: [ https://protect-eu.mimecast.com/s/IBinCMwmkF5oGOkSwSFpR?domain=tobykeith.com | https://www.tobykeith.com/tour ] 

• Link to viagogo page: [ https://protect-eu.mimecast.com/s/NUSFCNLnlhNn1lPh4qUx2?domain=viagogo.com | 
https://www.viagogo.com/ww/Concert-Tickets/Country-and-Folk/Toby-Keith-Tickets/E-3527263 ] 

Kind Regards, 

Ashwinee 

From: "Ekta VGG" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 18 February, 2019 14:27:57 
Subject: {3527263, Ticketnetwork, Toby Keith, 23/08/2019 19:00, US, Event date does not exist} 

Hi Ash, 

In regards to above TID, Can you check where buyer is asking refund as this event is not taking place on 23/08/2019 even, It does not exist. I myself checked their official website and found this event is taking place on 03/08/2019 at EnCana Events Centre, Dawson Creek, BC. 

• Transaction/ Listing number: 20440556 / 348223534 

• Event ID:3527263 

• Event Name: Toby Keith 

• Event Date: 23/08/2019 19:00 

• Geography:US 

• Username: [ mailto:[email-masked] | [email-masked] ] 

• What needs to be done:This event date 23/08/2019 does not exist, actually this event is taking place on 03/08/2019 at this venue ( EnCana Events Centre, Dawson Creek, BC), So can this be rectified 

• Link as proof: [ https://protect-eu.mimecast.com/s/IBinCMwmkF5oGOkSwSFpR?domain=tobykeith.com | https://www.tobykeith.com/tour ] 

• Link to viagogo page: [ https://protect-eu.mimecast.com/s/NUSFCNLnlhNn1lPh4qUx2?domain=viagogo.com | 
https://www.viagogo.com/ww/Concert-Tickets/Country-and-Folk/Toby-Keith-Tickets/E-3527263 ] 

Kind Regards, 
Ekta