Subject: Fwd: French Language Test - Jeremie Ndubula
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 18 Feb 2019 21:36:56 -0700 (MST)

Hello Ashwinee, 
Can you evaluate this FR test please? 
Let me know if I can shortlist this candidate for the next round. 

Thanks & Regard, 

Ashfaque 
Human Resources 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Jeremie Ndubula" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Tuesday, February 19, 2019 2:40:16 AM 
Subject: French Language Test - Jeremie Ndubula 

		Foreign Language Screening Test 	Name 	Jeremie Ndubula 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Fisrt of all, listening carefully the complaint of the customer. (Emphaty and apologize) 
I am so sorry your pizza was not delivered on time. It's really frustrating when that happens and I completely understand why you are annoyed. 
The fact is I miswrite (or make mistake) the address for delivering, if you don't mind would you please repeat the address ? 
Thank you! 
Once more I am sorry I am doing my best to serve you as fast as I can in 10 minutes. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Well, my name is Jeremie Ndubula Tshikanda, basically I am from Congo DRC in Africa. I have done my High School in Electronic Engineering in Kinshasa, The capital city of Congo. I am a bachelor's Degree in Computer Application from Bangalore University in 2016, completed successfully. I have made up my mind to become a DBA. After completed my Degree, I have been hired at Narayana Hrudayala Health as Consultant and Coordinator for French Language Specialist/Interpreter; I was in charge of coordinating and promoting strategy on basis of what and how to provide a great quality services to the customers for their satisfaction. Although I was working there I participated on many projects on basis of Health Care. On January 2018 I have got a new job as Customer Service Senior Executive for French Language, was in charge of Technical Support been in touch with clients over phone, mail, and chat and document management process. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	La grande diffèrence entre un bon service clientèle et un meilleur service clientèle est définit par le fait que; un bon service c'est la satisfaction du client et un meilleur service va plus loin que ça, car c'est à la fois un service de satisfaction et cela amène le client à étre loyale à lentreprise. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Ce qui fait de moi le candidat approprié pour ce travail de service clientèle est; 
Je crois qu'avec mon expérience dans le domaine, et des compétences acquises pendant, mon éducation universitaire et avec le Français comme langue de base depuis la naissance fait de moi le candidat quil faut pour ce travail, car j'ai assumé de grande résponsabilité en dirigeantt et travaillant en équipe pour des objectifs bien définis de l'entrèprise accomplis avec succés. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	J'aimerai parler de la ville de Bangalore ou j'ai voyagé pour les études, c'est une ville fantastique, une sylicon vallée de l'Inde. C'est l'une de méilleure ville indienne, de par son emplacement stratégique, son environment bienséant et sa population chaleureuse et cordiale. Bien qu'etant la sylicon vallée del'Inde, nous rétrouvons tout de l'Inde, car aussi attacher à sa culture ancèstrale et réligieuse. Bangalore est connue dans le sphère mondial comme la ville de la téchnologie, c'est ce qui nous amener à quitter mon pays pour venir apprendre cette téchnologie afin de m'ouvrir au monde de l'informatique. Combien cette villle de Bangalore m a aidé tout au long de ces quatre dernières années; cela m a forgé dans l'ésprit et la pérfection du travail. 
L'une de choses particulière de Bangalore est son climat, un climat moyen pour dire normal par rapport à d'autre ville de l'Inde ou il fait tantot très chaud ou froid avec un air trop séc ou trop humide. Ce qui permet de bon récoltes. J aime Bangalore: