Subject: RE: 3527263 , Ticketnetwork , Toby Keith, 23/08/2019 19:00, US, EDM
From: Nikolas Su <[email-masked]>
To: Brian Sexton <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>, Ekta VGG <[email-masked]>
Date: Tue, 19 Feb 2019 04:27:00 +0000

Hi Brian,

Thanks for your mail. After checking, the event indeed does not exist.
EDM has deactivated the event and tagged it as does not exist.

Cheers,
Nikolas Su
EDM Associate
Team Leader: Felix Descamps
Skype: [email-masked]<mailto:[email-masked]>

From: Brian Sexton
Sent: 18 February 2019 15:42
To: On-call Data Management <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>; Ekta VGG <[email-masked]>
Subject: FW: 3527263 , Ticketnetwork , Toby Keith, 23/08/2019 19:00, US, EDM

Hi,

Could someone please confirm if this event is taking place?

Kind regards,
Brian

From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: Monday 18 February 2019 15:42
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Ekta VGG <[email-masked]<mailto:[email-masked]>>
Subject: 3527263 , Ticketnetwork , Toby Keith, 23/08/2019 19:00, US, EDM

Hi,

With reference to the above TID ; the buyer claims that there's no event taking place on August 23rd at the EnCana centre in BC.

After further investigation, we've found out that there is indeed no event taking place on the 23rd of August at the EnCana but on the 3rd of August.

Can we share the information below to EDM team please.

•  Transaction/ Listing number: 20440556 / 348223534
•  Event ID: 3527263
•  Event Name: Toby Keith
•  Event Date: 23/08/2019 19:00
•  Geography: US
•  Username: [email-masked]<mailto:[email-masked]>
•  What needs to be done:This event date 23/08/2019 does not exist, actually this event is taking place on 03/08/2019 at this venue (EnCana Events Centre, Dawson Creek, BC), So can this be rectified
•  Link as proof:https://www.tobykeith.com/tour<https://protect-eu.mimecast.com/s/IBinCMwmkF5oGOkSwSFpR?domain=tobykeith.com>
•  Link to viagogo page: https://www.viagogo.com/ww/Concert-Tickets/Country-and-Folk/Toby-Keith-Tickets/E-3527263<https://protect-eu.mimecast.com/s/NUSFCNLnlhNn1lPh4qUx2?domain=viagogo.com>

Kind Regards,
Ashwinee

________________________________
From: "Ekta VGG" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 18 February, 2019 14:27:57
Subject: {3527263, Ticketnetwork, Toby Keith, 23/08/2019 19:00, US, Event date does not exist}

Hi Ash,

In regards to above TID, Can you check where buyer is asking refund as this event is not taking place on 23/08/2019 even, It does not exist. I myself checked their official website and found this event is taking place on 03/08/2019 at EnCana Events Centre, Dawson Creek, BC.

•  Transaction/ Listing number: 20440556 / 348223534

•  Event ID:3527263

•  Event Name: Toby Keith

•  Event Date: 23/08/2019 19:00

•  Geography:US

•  Username: [email-masked]<mailto:[email-masked]>

•  What needs to be done:This event date 23/08/2019 does not exist, actually this event is taking place on 03/08/2019 at this venue (EnCana Events Centre, Dawson Creek, BC), So can this be rectified

•  Link as proof:https://www.tobykeith.com/tour<https://protect-eu.mimecast.com/s/IBinCMwmkF5oGOkSwSFpR?domain=tobykeith.com>

•  Link to viagogo page: https://www.viagogo.com/ww/Concert-Tickets/Country-and-Folk/Toby-Keith-Tickets/E-3527263<https://protect-eu.mimecast.com/s/NUSFCNLnlhNn1lPh4qUx2?domain=viagogo.com>

Kind Regards,
Ekta