Subject: 3527263 , Ticketnetwork , Toby Keith, 23/08/2019 19:00, US, EDM
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Ekta VGG <[email-masked]>
Date: Mon, 18 Feb 2019 03:12:20 -0700 (MST)

Hi, 

With reference to the above TID ; the buyer claims that there's no event taking place on August 23rd at the EnCana centre in BC. 

After further investigation, we've found out that there is indeed no event taking place on the 23rd of August at the EnCana but on the 3rd of August. 

Can we share the information below to EDM team please. 

• Transaction/ Listing number: 20440556 / 348223534 
• Event ID: 3527263 
• Event Name: Toby Keith 
• Event Date: 23/08/2019 19:00 
• Geography: US 
• Username: [email-masked] 
• What needs to be done:This event date 23/08/2019 does not exist, actually this event is taking place on 03/08/2019 at this venue (EnCana Events Centre, Dawson Creek, BC), So can this be rectified 
• Link as proof:https://www.tobykeith.com/tour 
• Link to viagogo page: https://www.viagogo.com/ww/Concert-Tickets/Country-and-Folk/Toby-Keith-Tickets/E-3527263 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 18 February, 2019 14:27:57 
Subject: {3527263, Ticketnetwork, Toby Keith, 23/08/2019 19:00, US, Event date does not exist} 

Hi Ash, 

In regards to above TID, Can you check where buyer is asking refund as this event is not taking place on 23/08/2019 even, It does not exist. I myself checked their official website and found this event is taking place on 03/08/2019 at EnCana Events Centre, Dawson Creek, BC. 

• Transaction/ Listing number: 20440556 / 348223534 

• Event ID:3527263 

• Event Name: Toby Keith 

• Event Date: 23/08/2019 19:00 

• Geography:US 

• Username: [email-masked] 

• What needs to be done:This event date 23/08/2019 does not exist, actually this event is taking place on 03/08/2019 at this venue ( EnCana Events Centre, Dawson Creek, BC), So can this be rectified 

• Link as proof:https://www.tobykeith.com/tour 

• Link to viagogo page: https://www.viagogo.com/ww/Concert-Tickets/Country-and-Folk/Toby-Keith-Tickets/E-3527263 

Kind Regards, 
Ekta