Subject: 20187183 , Broker TR , Galatasaray vs Benfica - Round of 32 - Europa League 2018-19 , 14/02/2019 , Reassign
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Akanksha Kwatra <[email-masked]>
Date: Sat, 16 Feb 2019 02:15:49 -0700 (MST)

Hi, 

The above mentioned case was escalated to payments by agent Husamittin Avsar. The agent mentioned in his cian that this escalation was approved by his TL Amanda and floor support Nikola. 

Payments has requested the TL approval to be emailed to CSPayments. 

Can this be assigned back to the agent so that TL approval can be requested and sent to payments please. 

Kind Regards, 
Ashwinee 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 16 February, 2019 11:37:13 
Subject: 20187183 , Broker TR , Galatasaray vs Benfica - Round of 32 - Europa League 2018-19 , 14/02/2019 , Reassign 

Hi Ashwinee, 

With reference to the above TID, an agent escalated this case to payments with TL approval to refund the buyer as buyer's passolig details were not forwarded to seller support and that is why the seller could not transfer the tickets. There is a note from payments team to forward the TL approval to CS payments email and re-escalate. 

Can you please reassign this case to the previous agent to re-escalate this to payments. 

Kind Regards, 
Akanksha