Subject: 20414122 - Fan seller - Galatasaray vs Benfica - 14/02/2019 - Payment Issues
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Mujinga Kayitula Solange <[email-masked]>
Date: Sat, 16 Feb 2019 02:09:35 -0700 (MST)

Hi, 

In regards to the above TID ; the seller claims to have transferred the tickets to the buyer's Passolig card. 

The seller listed this as Pre-uploaded tickets and once the sale was confirmed, the buyer emailed claiming the tickets were incorrect. 

The seller emailed us with the proof of transfer on 14/02/19 09:32. Agent Karen consulted her TL to request SS to contact the seller. However, the seller is a fan seller here. The agent could have contacted the seller herself. Also, the proof of transfer was provided, perhaps the agent missed this part. 

Another agent emailed the seller instead of the buyer informing him to apply for a passolig card, another wrong investigation here. The buyer could have been informed the tickets have been transferred, the correct proof of transfer could also have been uploaded. 

Strangely, we also have Laura who has informed the seller he will be charged. 

Could go through this case and check whether the seller is eligible to be paid here or not please. 

Kind Regards, 
Ashwinee 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 15 February, 2019 20:26:14 
Subject: 20414122 - Fan seller - Galatasaray vs Benfica - 14/02/2019 

Hi Ashwinee, 

With reference to above TID, Seller is sill claiming that he has sent the ticket to the buyer. 

Buyer claimed he received incorrect ticket, seller uploaded proof of transfer. 

Previous agent stopped seller payment as has pre uploaded a Tix that need to be transferred to a passolig card. 

Called buyer to confirm whether the ticket has been transferred to his passoli account, Buyer number is blocked and the buyer has been refunded. 

Could you please check if seller is eligible to be paid? 

Kind Regards, 
Sarah