Subject: Fwd: {19925770, Broker UK,Professor Green, 12/02/2019 19:00, Refund issue}
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Ekta VGG <[email-masked]>
Date: Sat, 16 Feb 2019 00:15:17 -0700 (MST)

Hi, 

With reference to the above TID ; the event has been cancelled but wasn't tagged on our website and thus the buyer made it to the event on that night. 

Agent Collins consulted his TL and agreed to offer a 50 GBP compensation to the buyer. 

Two days later, an email was sent to the buyer requesting to send the ticket back in order to obtain a refund. The buyer called us claiming he was told by agent David Collins that he won't be needing the tickets anymore and hence she got rid of them. 

Can we check this information with the agent or perhaps have a listen to the call to determine how to proceed here please. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 15 February, 2019 20:00:16 
Subject: {19925770, Broker UK,Professor Green, 12/02/2019 19:00, Refund issue} 

Hi Ash, 

In regards to above TID, Can you check as buyer had spoken to an agent previously and he advised her she do not need to keep these tickets, Therefore now she is not able to return the tickets to us as event is cancelled and she is asking full refund. I do not know exactly what she had spoken to previous agent. 

Kind Regards, 
Ekta