Subject: Re: 19316172; Broker DE; Ehrlich Brothers: Faszination - Die Neue Magie Show ; 15/02/2019 19:00; call buyer for wrong tickets
From: Ashwinee Latchayya <[email-masked]>
To: Harpriya Walia <[email-masked]>
Cc: Worchuirin <[email-masked]>
Date: Fri, 15 Feb 2019 23:53:05 -0700 (MST)

Hi Harpriya, 

According to the case history, the buyer was offered 88 Euro and/or 100 Euro as voucher and he was aiming for more. 

Nilarka made a second offer of 100 Euro & 125 Euro however the buyer didn't respond. 

Escalate for a partial refund of 100 euro & inform the buyer accordingly. 

Kind Regards, 
Ash 

From: "Worchuirin" <[email-masked]> 
To: "Harpriya Walia" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 15 February, 2019 20:15:24 
Subject: Re: 19316172; Broker DE; Ehrlich Brothers: Faszination - Die Neue Magie Show ; 15/02/2019 19:00; call buyer for wrong tickets 

Hi, 

We will not require to call the buyer here. 

If buyer does not respond, we can consider the case closed and refund the partial amount (100 EUR ) as offered. 

Kind Regards, 
M.Worchuirin 

From: "harpriyawalia" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 15 February, 2019 20:07:34 
Subject: 19316172; Broker DE; Ehrlich Brothers: Faszination - Die Neue Magie Show ; 15/02/2019 19:00; call buyer for wrong tickets 

Hi Mike, 

In reference to the above TID, the buyer received wrong tickets and provided proof of the same. 
Nilarka offered the buyer the 3 options of partial refund, voucher and to return the tickets- buyer gave no response 
The event is in 3 hours. 

Can you please assign this to a calling DE agent? 

Regards, 
Harpriya