Subject: 20383658 - Fan seller - Kaiser Chiefs - 15/02/2019 - Seller charges
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Mujinga Kayitula Solange <[email-masked]>
Date: Fri, 15 Feb 2019 23:24:26 -0700 (MST)

Hi, 

Tickets were subbed from 18147133 to 20383658. 

20383658 - date of subbed is 12/02 & seller's MSBD is 10/02. 

Seller followed our UPS shipping instructions and the first available date was 13/02. The seller also called us on the 13th informing us that UPS courier didn't come to collect the tickets. 

The agent should have informed them to ship manually & provide a TN or proof of shipment asap. The next day (14/02) the seller received a charge notification email for not fulfilling the order and is now really upset. 

The seller claims to have written to Eric Baker and has contacted BBC's Watchdog and I will be contacting Trading Standards as well. 

Can we escalate to payments to reverse the charges as CS error here as the agent could have perhaps advised the seller to ship manually and it's also not exactly the seller's fault here if the courier didn't show up to collect the tickets. 

Kind Regards, 
Ashwinee 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 15 February, 2019 19:56:29 
Subject: 20383658 - Fan seller - Kaiser Chiefs - 15/02/2019 - Seller reclamation 

Hi Ashwinee, 

With reference to above TID, Seller has been charged as she missed the MSBD and the buyer has been refunded. 

Seller stated she emailed CEO Eric Baker, and Steve Roest, to make an official complaint for a UK-based manager to investigate properly as we are not taking her concerns seriously. 

Could you flag the case to a relevent team to handle it? 

Kind Regards, 
Sarah