Subject: 19400973 / Broker AU / Red Hot Chili Peppers / 23/02/2019 16:00 / email verification failed
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Wamiq Ahmad <[email-masked]>
Date: Fri, 15 Feb 2019 04:38:02 -0700 (MST)

Hi, 

The buyer of the above TID has contacted us for an email change request. 

He confirmed he wanted to use - [email-masked] 

The buyer received the verification link on his new email address and then was redirected to another page with 'delete' option. 

The buyer hasn't received the reset password email and accordingly to CSL ; the email change hasn't been completed. 

Can this be looked into please. 

Kind Regards, 
Ashwinee 

From: "Wamiq Ahmad" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 15 February, 2019 16:56:30 
Subject: 19400973 / Broker AU / Red Hot Chili Peppers / 23/02/2019 16:00 / email verification failed 

Hi Ash, 

In regards to the above mentioned TID, the buyer has clicked on the verification link sent to the buyer's new email [email-masked], the new page loads up displaying the old email [email-masked] (which buyer does not have access to) and an only option of 'delete' buyer clicked on delete and new page loads up to viagogo website with the option to login. 

Through the link shared buyer has not received any page to reset password and have also not received any further emails to his new email account [email-masked]. Can you please get this checked and rectified so that the seller account can be reset and he can download the tickets. 

Regards, 
Wamiq