Subject: Re: 18135997 , Broker IL , SC Paderborn vs 1 FC Cologne , 15/02/2019 , Incorrect TN
From: Ashwinee Latchayya <[email-masked]>
To: Akanksha Kwatra <[email-masked]>
Date: Wed, 13 Feb 2019 01:25:21 -0700 (MST)

Hi Akanksha, 

Success has been recorded. 

Kind Regards, 
Ash 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "sinead bartley" <[email-masked]>, "Akanksha Kwatra" <[email-masked]>, "Laura McWey" <[email-masked]> 
Sent: Tuesday, 12 February, 2019 15:28:25 
Subject: 18135997 , Broker IL , SC Paderborn vs 1 FC Cologne , 15/02/2019 , Incorrect TN 

Hi Brian, 

Akanksha will be contacting the buyer and provide the necessary information. 

Kind Regards, 
Ash 

From: "Laura McWey" <[email-masked]> 
To: "sinead bartley" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Akanksha Kwatra" <[email-masked]> 
Sent: Tuesday, 12 February, 2019 15:22:43 
Subject: Re: 18135997 , Broker IL , SC Paderborn vs 1 FC Cologne , 15/02/2019 , Incorrect TN 

Hi [ mailto:[email-masked] | 
@Brian Sexton ] , 

Can you please assign CF agent to contact buyer and confirm that second email (same TN as originally provided with Israeli Post as courier) is correct? 

Thanks, 

Laura McWey 

From: Sinead Bartley 
Sent: Tuesday 12 February 2019 09:40:44 
To: Laura McWey; Brian Sexton 
Cc: Ashwinee Latchayya; Akanksha Kwatra 
Subject: RE: 18135997 , Broker IL , SC Paderborn vs 1 FC Cologne , 15/02/2019 , Incorrect TN 

Hi all, 

This was since updated- it looked like seller had sent by UPS but they actually sent by Israeli Post, tracking was updated yesterday evening. 

Unfortunately it doesn’t seem like this sent the tracking to the buyer so I sent it just now however if an outbound call could be made to the buyer to explain that the second one is correct, this might clarify things for them. 

Kind regards, 

Sinéad. 

From: Laura McWey 
Sent: Tuesday 12 February 2019 09:28 
To: Brian Sexton <[email-masked]>; Sinead Bartley <[email-masked]> 
Cc: Ashwinee Latchayya <[email-masked]>; Akanksha Kwatra <[email-masked]> 
Subject: Re: 18135997 , Broker IL , SC Paderborn vs 1 FC Cologne , 15/02/2019 , Incorrect TN 

Hi [ mailto:[email-masked] | 
@Sinead Bartley ] , 

Can you please have a look here and update order as needed? Broker IL is asking to update DP and has provided invalid TN. 

Thanks, 

Laura McWey 

From: Brian Sexton 
Sent: Tuesday 12 February 2019 06:53:33 
To: Laura McWey 
Cc: Ashwinee Latchayya; Akanksha Kwatra 
Subject: FW: 18135997 , Broker IL , SC Paderborn vs 1 FC Cologne , 15/02/2019 , Incorrect TN 

Hi Laura, 

Could someone please help the Broker IL to fulfil? They are asking to change the delivery plan. 

Kind regards, 

Brian 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday 11 February 2019 11:26 
To: India Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akanksha Kwatra < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 18135997 , Broker IL , SC Paderborn vs 1 FC Cologne , 15/02/2019 , Incorrect TN 
Importance: High 

Hi, 

With reference to the above TID ; the buyer is chasing tickets and TS is showing in transit. However, tickets haven't been shipped yet. 

The seller has also messaged requesting to change the Delivery Plan. Can SS team look into this please. 

Kind Regards, 

Ashwinee 

From: "Akanksha Kwatra" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 9 February, 2019 12:43:36 
Subject: 18135997 , Broker IL , SC Paderborn vs 1 FC Cologne , 15/02/2019 , Incorrect TN 

Hi Ashwinee, 

With reference to the above TID, buyer is chasing tickets and stating that they are unable to track the order. I checked the TN and there is no info, please check the attached screenshot of the TN. 

Can we ask SS team to check this issue with the broker. 

Kind Regards, 

Akanksha